Privacy Policy for Spanner & Spoke Supply
At Spanner & Spoke Supply, located at 2847 Alderwood Lane, Suite 101, Portland, OR, 97205, United States, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, and safeguards information when you visit our site or interact with our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you voluntarily provide when you make a purchase, sign up for our newsletter, register for in-store workshops, request expert advice, or otherwise contact us. This may include your name, address, email address, phone number, and payment information.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand user behavior and improve our site's functionality.
- Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Spanner & Spoke Supply uses the collected data for various purposes:
- To provide and maintain our online platform, including processing your orders for plumbing tools, fixtures, pipes, and supplies.
- To notify you about changes to our services or products.
- To allow you to participate in interactive features of our service when you choose to do so, such as signing up for in-store workshops.
- To provide customer support and respond to your inquiries regarding plumbing tools or professional advice.
- To gather analysis or valuable information so that we can improve our service offerings, including product sourcing and expert advice.
- To monitor the usage of our online platform.
- To detect, prevent and address technical issues.
- To send you marketing and promotional communications that may be of interest to you, based on your preferences, such as information about new products or upcoming workshops.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., payment processors, website hosting, email service providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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Legal Requirements: Spanner & Spoke Supply may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Spanner & Spoke Supply.
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
4. Security of Data
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we endeavor to use reasonable and appropriate measures to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights (GDPR and CCPA consistent)
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Spanner & Spoke Supply relied on your consent to process your personal information.
To exercise any of these rights, please contact us at our physical address: 2847 Alderwood Lane, Suite 101, Portland, OR, 97205, United States. We will respond to your request within a reasonable timeframe.
6. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
7. Children's Privacy
Our service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: 2847 Alderwood Lane, Suite 101, Portland, OR, 97205, United States